Refund policy

Last updated: 7 November 2026

Every MoodHaus order is checked before dispatch. Because many of our products are fragile, handcrafted or made in small batches, we do not accept returns, exchanges or refunds for change of mind. Instead, we offer a free replacement if your order arrives damaged, defective or incorrect.

When you can get a replacement
- Report the issue within 5 days of delivery by WhatsApp (+91 92663 30222) or email (moodhaus.in@myyahoo.com), with your order number.
- Share a clear, uncut unboxing video starting from the sealed package, plus photos of the product, outer box and shipping label.
- The product must be unused and in its original packaging, with all parts.

What is covered
- Damaged or broken in transit
- Manufacturing defect
- Wrong item or missing parts

What is not covered
- Change of mind or no longer needed
- Small differences in colour or finish due to screens, lighting or natural variation in handmade items
- Damage after delivery, misuse or incorrect installation
- Issues reported more than 5 days after delivery

How it works
1. Contact us with your order number, unboxing video and photos.
2. We review your request within 48 hours.
3. If approved, we arrange pickup of the damaged item where needed, at no cost to you, and ship a replacement, usually within 7–10 days.
4. If a replacement is not available, we issue a full refund to your original payment method within 7 working days of approval.

Cancellations
You can cancel free of charge before your order is dispatched, and your payment is refunded in full within 5–7 working days. Once dispatched, an order cannot be cancelled. If a delivery is refused without a valid reason, we may deduct the two-way shipping cost from your refund.

This policy does not limit any rights you may have under the Consumer Protection Act, 2019.