Last updated: 7 November 2026
Every MoodHaus order is checked before dispatch. Because many of our products are fragile, handcrafted or made in small batches, we do not accept returns, exchanges or refunds for change of mind. Instead, we offer a free replacement if your order arrives damaged, defective or incorrect.
When you can get a replacement
- You report the issue within 5 days of delivery, by email or WhatsApp, with your order number.
- You share a clear, uncut unboxing video starting from the sealed package, plus photos of the product, the outer box and the shipping label. Without an unboxing video we may not be able to approve claims for damage in transit.
- The product is unused and in its original packaging, with all parts and accessories.
What is covered
- Product damaged or broken in transit
- Manufacturing defect
- Wrong item, wrong colour or size, or missing parts
What is not covered
- Change of mind or no longer needed
- Small differences in colour or finish due to screen settings, lighting in photos, or the natural variations of handmade items
- Damage caused after delivery, by misuse or incorrect installation
- Issues reported more than 5 days after delivery
How it works
- Contact us with your order number, unboxing video and photos.
- We review your request within 48 hours.
- If approved, we arrange pickup of the damaged item where needed, at no cost to you, and ship a replacement, usually within 7–10 days.
- If a replacement is not available, we issue a full refund to your original payment method within 7 working days of approval.
Order cancellations
- You can cancel free of charge before your order is dispatched. Your payment is refunded in full within 5–7 working days.
- Once dispatched, an order cannot be cancelled.
- If a delivery is refused without a valid reason, we may deduct the two-way shipping cost from your refund.
Contact
WhatsApp: +91 92663 30222 · Email: support@moodhaus.in